FAQ

1. I have forgotten my Username or Password or both!

First of all you need to remember that Usernames and Passwords are both case sensitive, and needs to by typed exactly as it is set up in the system.

If you are still having the login error, there is a link on the login page "Forgot username / password." Click it, and follow the instructions. You will need the primary email address that is currently listed on the account and the date of birth for the participant registered.

Submit the request and you will be sent your Username and a reset Password to that primary email address. If you don't receive the information within 30 minutes, check your Junk email folder, you email program may think it is JUNK and will not deliver it to your inbox.

2. Do I need to create an account? I have participated before.

If your organization is new to the Jevin System and you do not recognize the new Login page, you MAY need to create a new account. Some organizations create accounts for you based on past seasons data, you will need to get your username & password from them. Please read any information your organization has provided you about this season's registration. Contact your organization directly if you are not sure.

3. When I create an account, is that for the parent or the child?

The participant. This is one that is going to be involved in the league whether it be a Player or Coach. There is a guardian area for the parents and they are allowed to enter their information to allow them to make a payment and in some cases, volunteer their time.

Here is a screen shot walk-through of a typical "Create New User" experience.

4. How do I go back and add my birth certificate to my profile?

Login to your account and click "edit profile" or the blue edit link "Edit" on the homepage.  In your profile area, find the birth certificate area in the contact info tab. Click the "browse" button to look for the file on your computer. Once you have selected the file from you computer, be sure to press the "update" button on the bottom of the page to save changes.  If you do it correctly it will show a small version of the birth certificate next to the birth certificate area.

5. I am receiving a "Oops Error page."

We are constantly evolving the software therefore sometimes we may be updating the software that may cause a delay. This should take no longer than 15 - 20 minutes. Please close your browser and log back in at that time. Sorry for the delay but we are always in the pursuit of perfection so that we can make the online registration a better experience for our customers. We know your busy and we are busy behind the scenes getting the program updated.

6. How do I confirm that I am registered?

Login to your account and your current registration will be displayed on the "Home" page.

7. I registered, how do I go back and pay my bill?

Login to your account and click "Pay Balance" in the left menu under Payments.